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Privacy

This is the privacy notice of Truesilver Web Design & Marketing In this document, “we”, “our”, or “us” refer to Truesilver Web Design & Marketing.

You can contact us about how we deal with your data on 01767 222631 or studio@truesilver.co.uk

Updated 11/04/2018

Overview

  1. This is an outline of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. If there are one or more points below with which you are not happy, your main recourse is to leave our website.
  3. We take seriously the protection of your privacy and confidentiality. All visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not fall into the hands of a third party.
  4. Our undertaking is to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. This policy complies with UK law as well as that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We therefore firstly ask that you read the information provided at www.knowyourprivacyrights.org in order to clearly understand your obligations.
  7. Except as set out below, we never share, sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

  1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:
1.1. verify your identity for security purposes
1.2. advise and sell products/services to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

  1. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and about our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at studio@truesilver.co.uk or via our website. However, if you do so, you may not be able to use our website or our services further.

  1. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so

  1. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

  1. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:
5.1. posting a message on our forum or blog
5.2. tagging an image
5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared for business operational purposes.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at studio@truesilver.co.uk

  1. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

  1. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise.

At the point of payment, you will be presented with a branded invoice and payment details for services provided will be presented on this invoice. Payment will be made directly from you to the business Barclays Bank account for Truesilver Web Design & Marketing.

  1. Job application and employment

If you send us information in connection with a job application, we may keep it for up to six years in case we decide to contact you at a later date.

If we employ you directly or indirectly for the purpose of our business, we collect information about you and your work from time to time throughout the period of your employment or application. This information will be used only for purposes directly relevant to your employment. After your employment or application to us for our business purposes has ended, we will keep your file for six years before destroying or deleting it.

  1. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

  1. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

  1. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

  1. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:
12.1. to track how you use our website
12.2. to record whether you have seen specific messages we display on our website
12.3. to keep you signed in our site
12.4. to record your answers to surveys and questionnaires on our site while you complete them
12.5. to record the conversation thread during a live chat with our support team

  1. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

  1. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

  1. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

  1. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

  1. Data may be processed outside the European Union

Our websites are hosted in the EU

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed by companies outside of the EU. However, these are kept to a minimum and most software is developed in-house.

 

  1. Access to your personal information
    18.1.At any time you may review or update personally identifiable information that we hold about you, by request in writing
    18.2.To obtain a copy of any information that is not provided on our website you may send us a request at studio@truesilver.co.uk
    18.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
  2. Removal of your information

If you wish us to remove personally identifiable information from our records, you may contact us at studio@truesilver.co.uk
This may limit the service we can provide to you.

  1. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

  1. Use of site by children
    21.1.We do not sell products or provide services for purchase by children, nor do we market to children.
    21.2. If you are under 18, you may use our website only with consent from a parent or guardian
    21.3.We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
    21.4. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
  2. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

  1. How you can complain
    23.1.If you are not happy with our privacy policy or if have any complaint, then you should tell us by email. Our address is studio@truesilver.co.uk
    23.2.If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
    23.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
  2. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

24.1. to provide you with the services you have requested;
24.2. to comply with other law, including for the period demanded by our tax authorities;
24.3. to support a claim or defence in court.

  1. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.

  1. Review of this privacy policy

We may update this privacy notice from time to time as necessary or required by law. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us on studio@truesilver.co.uk

 

Privacy Policy

This policy outlines how we, Truesilver Marketing & Web Design [The Company], treat your information if you share any with us.

Data protection

Any information that you provide to us about yourself will only be used in accordance with this privacy policy. Where The Company has disclosed information regarding individuals it has done so in accordance with the Data Protection Act 1998, including those statutory instruments made there under, and in accordance with other relevant legislation.
As we may update this policy from time to time, you are advised to check these pages regularly to ensure you know what our up-to-date policy is.

Information about you

There are times when you may provide us with information about yourself, such as your name, address or email address:

1) if you send us a query by email, or provide feedback via the website, we will be aware of your email address and your name, if you include it;
2) if you use the enquiry form on our ‘Contact Us’ page, we ask you to give your name, phone number and email address;
3) if you ask for an electronic document or publication, we will need your name and email address; and
4) if you request a printed document or publication we will need your name and postal address.

We will use this information primarily to enable us to respond to your request or feedback; we may also retain the information and your query or feedback to help us monitor use of the website in order to ensure that we are providing the best service we can.

If you do not wish us to retain your name, address or email address after we have responded to you, you should tell us so when you contact us.

We will not make any personal information available to a third party (another organisation or person outside The Company), unless required to do so by law, but we may use anonymous information about your enquiry or feedback in monitoring or reporting on the use of the website.

We will take reasonable precautions to ensure the security of your personal information; however, we cannot guarantee the safety of information sent over the Internet.

Information about your use of this website

This website may automatically collect anonymous information about your visits, such as your Internet service provider, your browser, how long you stay on the site and what pages you visit. None of this information can be linked to you and is used by us to monitor general use of the website and help improve the website by identifying which sections are most and least used.

For instance, if we know which sections are most often used and which are visited less often and for less time, we can make changes that will enable the website to better meet the needs of our diverse range of visitors.
Other websites

This website links to other websites and you should be aware that the privacy policies of other websites may be different to, and are not the responsibility of, The Company.

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